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Initiate a Return
We respect our relationships with our customers and understand that profitability in an online business is based on trust and high service standards. In the unlikely case that you receive an incorrect/faulty/damaged item, please initiate a return within 30 days of receiving the product using the below form.
Frequently Asked Questions
Please read our FAQ before initiating a return.
How do I return an Order
In the unlikely case that you receive an incorrect/faulty/damaged item, please initiate a return within 30 days of receiving the product using the contact us form. Please give us the following details
- Order number (Mentioned on your invoice)
- Item name and SKU (Mentioned on your invoice)
- Photo of the item you received
Our team will assess your case and take all necessary actions from there.
What is your Return Policy
For any queries regarding the returns process please refer to our Delivery and Returns Policy.
Who pays for postage associated with Returns
All postage costs associated with returns are to be paid by the buyer. You may however be eligible for a reimbursement of postage costs if you paid for your order via Paypal. This service is offered by Paypal and Home Shoppe has no say in this. More details can be found at https://www.paypal.com/au/webapps/mpp/returns
When will Home Shoppe send me a replacement?
We will process a replacement order as soon as we receive the returned item. Depending upon where they are located in Australia and if they need to be made to order, different products have different delivery times mentioned on the product page.
Can I get my money back
Home Shoppe offers hassle free returns. You can choose to get your money back, as us for store credits or a replacement item.
Will you charge for shipping in case of sending a replacement item
All prices listed on Home Shoppe are inclusive of shipping and handling.
Do I receive an invoice for my order?
Invoices are generated for all orders. If you are a registered user then you can find this in your profile. In case you are not registered with us and need an invoice, please contact us using the contact form.
Can't find the answer you are looking for!
Our aim is to help you find the answers you need to ensure that you have the best shopping experience with homeshoppe.com.au. Please do not hesitate to get in touch with us using the contact form or click on the chat icon below.