Terms and conditions

Effective Date: 14 Dec 2019

  • By accessing, using or browsing the website and any of its associated services and functionality (including the Website and any related sites), and/or by ordering a product, you agree to be legally bound by these Terms and Conditions including our Privacy Policy.
  • Please read these Terms and Conditions carefully before placing your Order with HomeShoppe as they contain important information about the ordering, processing, fulfillment and delivery of goods from Home Shoppe, including limitations of liability.
  • When making an order, you must be over 18 years of age, possess a valid credit, debit card and/or a PayPal account.
  • We provide an option to Login and registration that uses your email address and is not linked with an existing social-networking account. Purchases on Home Shoppe can be made without registering or logging in as well.
  • If you do not agree with our terms and conditions, please do not use our Site.
  • We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms and conditions at any time. Please check this page periodically for changes.
  • If you do not understand any of the Terms and Conditions, or if you have any questions, please contact Home Shoppe at: Contact Us.

1. Website Content

Every effort is made to ensure the quality of the information available on Home Shoppe is correct. However, we cannot guarantee and we assume no legal liability or responsibility for the accuracy or completeness of the information.

2. Links to External Websites

This website, homeshoppe.com.au contains links to external web sites. Reasonable care is taken in selecting linked websites, however it is the responsibility of the user to make their own decisions about the accuracy, reliability and correctness of information contained in linked external websites. Home Shoppe is not responsible for the condition or content of such external websites sites and as such links should not be taken to be an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site.

3. Our products

The products for sale on our web site are intended solely for purchase for specified use unless otherwise mentioned. We reserve the right to restrict order quantities to normal household quantities.

We endeavour to ensure that all the products on our web site are accurately described, and we rely on information provided by our suppliers. Unfortunately, on some occasions it is possible that our web site will contain errors and we reserve the right to correct any errors or inaccuracies at any time. You should also be aware that actual product colours may appear slightly differently on different displays and screens due to differences in conditions at the time of photography and/or computer resolutions.

4. Your order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available and our acceptance of your order is not a legally binding obligation to fulfill your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email letting you know that your product(s) has/have been dispatched.

In the unlikely event that a product is unavailable, we will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product. The refund will be processed through the same mode of payment as used when placing the order.

5. Membership Eligibility

You must be 18 years of age and must be able to form legally binding contracts under applicable Australian laws to place orders with Home Shoppe. If you do not qualify, you must not use our services.

A member is considered to have the authority of the person who owns or controls access to the email address provided by such member.

6. Warranties

All warranties offered are the manufactures’ warranties and not that of Home Shoppe.

All products sold by Home Shoppe are covered by a standard guarantee against manufacturing defects, which is provided by our suppliers.

To benefit from this guarantee, please contact Home Shoppe prior to returning the product to us within 30 days of the delivery. We will attempt to exchange and return the product to you. However, given popularity of our offers and the fact of limited stock numbers, at times, this may not be possible due to stock shortage. In this case we will either offer you a similar product or the reimbursement of the purchase price of the initial product.

7. Prices

All prices on our website are in Australian dollars and include GST. Every effort has been made to ensure that prices on our website are correct and up-to-date however prices can change without notice. Home Shoppe has the right to refuse or cancel any orders placed if pricing is incorrect. If an order is cancelled by us, all received amounts will be refunded. In case of refunds, you may choose to have a credit to your account or a refund to the value of the unavailable product. The refund will be processed through the same mode of payment as used when placing the order.

8. Delivery and Returns

Please refer to Delivery and Returns page.

9. Use of Promotional Codes/Gift Vouchers

Promotional codes, Coupons and reward points can be redeemed on the Checkout page. Unless otherwise stated, a single coupon code (gift voucher or promotional code) is redeemable per order. At times there may be special conditions applicable to the coupon. These conditions will be explicitly listed on the Coupons page and you are expected to read through and abide by those.

10. Modification and Cancellation of Orders

Orders can be modified and cancelled as long as they have not been dispatched for delivery. In normal cases Home Shoppe strives to pack and dispatch orders on the same day you make the purchase within 4 hours of payment confirmation. In case you want to check whether an order can be modified or cancelled, please contact us using this page.

11. Force Majeure

Home Shoppe is not liable for any delays in performing its obligations caused by circumstances beyond our reasonable control. We will endeavour to perform our obligations as soon as possible within a reasonable extension of time.

12. Our Proprietary Rights

We are the owners or licensees of the intellectual property in the content on our web site including (but not limited to) text, graphics, logos, trademarks, design, icons, the arrangement of any of the foregoing, sound recordings and video and all software relating to our web site. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.

13. External Referrals

We may provide you with the ability to send email invitations via our web site or invitations via Facebook to your friends and family for the purpose of inviting them to apply for membership. You agree to send invitations only to people who know you personally, and not to use this feature to send any content which is unlawful, abusive or obscene.

14. Additional Terms and Conditions

Additional terms and conditions may apply to specific portions of the site or your membership. Those terms are made part of these Terms & Conditions by reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms & Conditions and the terms posted or emailed for, or applicable to, a specific portion of the Site or your membership, the latter terms shall control with respect to your use of that portion of the Site or your membership.

15. Applicable Law

This site is created and controlled by homeshoppe.com.au. Use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia. This site may be accessed throughout Australia and overseas. Homeshoppe.com.au makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

16. Service and Complaints

The satisfaction of our members is close to our hearts. Therefore we endeavour to deal with your concerns as quickly as possible and always strive to quickly provide you with our services after receiving your input. For service inquiries, please contact our customer service department from my account page or email us using this form.

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