Quick Response to Your Queries

We respect our relationships with customers and understand that profitability in an online business is based on trust and high service standards. We are proud of our close connection with our customers and love to receive questions, comments and suggestions. Contact us to ask any question. We always respond within 24 hours.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Home Shoppe?

Home Shoppe offers free shipping on every item on our website.

Which payment methods are accepted in the Online Shop?

Home Shoppe Accepts payments via VISA, Master Card, Amex and through your Paypal accounts.

How long will delivery take?

If ordered before 3PM AEST, orders are packed and sent the same day. In most cases delivery takes 3 to 5 working days.

How secure is shopping in the Online Shop? Is my data protected?

Shopping at Home Shoppe is secured by SSL certificates. All Payments are processed through Stripe and Paypal. Your data is protected as per our terms in the privacy policy.

How do I return an Order

In the unlikely case that you receive an incorrect/faulty/damaged item, please initiate a return within 30 days of receiving the product using the contact us form. Please give us the following details

  • Order number (Mentioned on your invoice)
  • Item name and SKU (Mentioned on your invoice)
  • Photo of the item you received

Our team will assess your case and take all necessary actions from there.

Do I receive an invoice for my order?

Invoices are generated for all orders. If you are a registered user then you can find this in your profile. In case you are not registered with us and need an invoice, please contact us using the contact form.

Where are We Based

Home Shoppe is an Australian Business based out of Melbourne Australia. We operate from the address 19 Dulcify Court Keilor Downs, VIC 3038.

What is your ABN

Home Shoppe is operating under ABN 40883827595. You can also find our ABN on the footer of all pages.

Can't find the answer you are looking for!

Our aim is to help you find the answers you need to ensure that you have the best shopping experience with homeshoppe.com.au. Please do not hesitate to get in touch with us using the contact form or call us at (03) 9995 4588.

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