- We will have your purchase delivered using various carriers and shipping times quoted are estimates only.
- Depending upon where they are located in Australia and if they need to be made to order, different products have different delivery times mentioned on the product page.
- You will receive an email with the tracking details once the order has been shipped.
We deliver most products Australia-wide. In some cases and/or based on the courier company limitations, we may only be able to deliver products in certain (metropolitan) areas. Though we endeavour to show such exceptions on the product page at times this information is available only after Home Shoppe contacts our delivery partners. We are not able to accept orders for international delivery at this time.
Home Shoppe or our delivery partners will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please ensure the delivery address entered at the time of checkout is correct. We cannot be held responsible for non-delivery in situations where the customer has entered incorrect or incomplete delivery address details.
In case you are not available at the delivery address Australia Post may leave a card at the address and you will need to pick up the delivery from your nearest Post Office. A courier may leave a card if no-one is at the address to sign for the delivery, and you will need to contact the courier company to arrange for re-delivery. Please note that in some circumstances a redelivery fee may be have to be borne by you.
Please do not attempt to return the items before notifying Home Shoppe. You may be responsible for any associated expenses and implications if you do so.
1. Change of Mind
Unused products in original condition & packaging may be returned within 30 days of the date of the delivery being received by you and upon presentation of the original Tax Invoice together with the credit card used for the purchase
Products may be returned via Registered Post at your own cost. Home Shoppe will not be responsible for items lost in transit.
In cases you have paid in full via PayPal, your return costs may be eligible for a free return postage. This refund is processed governed & operated by PayPal and is processed external to Home Shoppe. More details here – https://www.paypal.com/au/webapps/mpp/returns.
For change of mind returns via post please submit a return request using the initiate a return form within 30 days from the day the item was received by you.
We do not offer a change of mind exchange/return on certain items, in such cases we have called this out explicitly in the product details page. This, however, does not apply to a product that is faulty.
2. Faulty Products
For products deemed to have a manufacturing fault you will be refunded or the product replaced.
For return of faulty products via post please submit a return request using the initiate a return form within 30 days from the day the item was received by you. Home Shoppe may, in its absolute discretion, agree to cover the cost of return postage or issue a prepaid authorisation to return the product free of charge.
3. Damaged or Missing Items
If the items that are delivered by a courier have damage that is visible or otherwise apparent, please inform the courier at time of delivery by rejecting the delivery.
In case of damaged products submit a return request using the initiate a return form within 30 days from the day the item was received by you. Home Shoppe may, in its absolute discretion, agree to cover the cost of return postage or issue a prepaid authorisation to return the product free of charge.
In each of the above cases of returns, you are required to fill in a return form and send us images of the damage.
Once assessed and approved by our team, someone from Home Shoppe will contact you to proceed with the return process. Home Shoppe will arrange a replacement or give you a store credit/refund for the full sale price. In case of refunds, you may choose to have a credit to your account or a refund to the value of the unavailable product. The refund will be processed through the same mode of payment as used when placing the order.
We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, has depreciated in quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
It is a condition of Visa, MasterCard, PayPal and other payment service providers that refunds be processed on the same card/account as was used when the original payment was made, in order to minimise the possibility of fraudulent activity on cards. Home Shoppe is required to comply with all such rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the same card/account you used when paying for your Order.